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Emily McCluskey (Intern Therapist) Resume

Emily McCluskey

Philadelphia, PA

SUMMARY

I am a psychology graduate from the University of Pittsburgh with administrative, research, and customer service experience. I am currently pursuing my master’s degree in clinical mental health counseling at Lock Haven University and completing an internship at The Center for Growth to work towards my goal of being a Licensed Professional Counselor. My background in customer service and my master’s coursework has given me skills to conduct successful client sessions and build strong counseling relationships. Thus far, I have honed-in my personal style of counseling to be grounded in person-centered and cognitive-behavioral theories.

EDUCATION

University of Pittsburgh Pittsburgh, PA

Bachelor of Science in Psychology with a minor in Sociology Graduation: April 2021

Certifications & Awards: Natural Sciences, Basic Life Support, Dean’s List GPA:3.79

Clubs: Phi Eta Sigma National Honors Society, Psychology Club

Lock Haven University (Commonwealth University of Pennsylvania) Philadelphia PA (online)

Master’s in Clinical Mental Health Counseling Expected Graduation: December 202 GPA: 3.97

RELEVANT WORK EXPERIENCE

The Center for Growth Philadelphia, PA

Intern June 2024- May 2025

Facilitates individual, group, and couples counseling sessions to treat client symptoms of anxiety, depression, life transitions, relational problems, disordered eating, low self-esteem, negative body image, and more.
Actively participate in group and individual supervision to collaboratively improve on therapeutic skills and increase competency.
Keep organized and detailed clinical notes to document client progress and maintain professional standards.

PECO Philadelphia, PA

Customer Relations Analyst August 2023- Current

Provided empathetic resolution to customers regarding gas and electric bills via phone calls
De-escalated irate customers to prevent formal complaints and increase customer satisfaction
Analyzed customer accounts to get to the root cause of their dispute or inquiry

Quiet Platforms Pittsburgh, PA

Customer Support Coordinator November 2021- May 2023

Professional communication between major shipping companies, major retailers, and direct consumers
Created training materials for onboarding and assisted in week-long training process for contractors.
De-escalated customer situations for retention and customer satisfaction
Assisted on average 40-100+ customers per day via CRM system tickets

Mario’s East Side Saloon / Mario’s Oakland Saloon Pittsburgh, PA

Head Bartender May 2019- July 2022

Provided excellent customer service to a diverse clientele of students, faculty, local residents, and international patrons to encourage return visits
Communicated effectively with management, patrons, and staff to provide the best experience for customers
Effectively resolved conflicts related to customer complaints to ensure customer needs were met
Provided 8-hour training to 5 new staff members emphasizing customer service and efficiency

Skills